Unexpected redirects
Visitors land on ads, unknown shops or other domains. Include whether it happens only on mobile, from a Google result or when logged out; the same redirect may not appear on every visit.
WordPress hacked?
Malware removal.
WordPress malware removal and hacked-site recovery, directly with a developer. Strange redirects, unknown admins or a hosting suspension? I investigate the cause and agree the recovery steps before making changes.
When should you ask for help?
These signs may indicate malware or a compromised WordPress site. Other faults can look similar; the investigation determines the right response.
Unknown admin accounts
You find administrators, settings changes or logins that nobody on your team recognises.
Hosting suspension
Your provider reports malicious code, restricts access or temporarily takes the site offline.
Spam in sitemaps or Google
Unfamiliar URLs, Japanese keyword spam, pharmaceutical pages or other content you did not publish appear in the sitemap, search results or Search Console.
Errors and changed behaviour
Pages, forms or the WordPress dashboard suddenly work differently.
Visitor security warnings
A browser or Google flags the site as unsafe or potentially harmful.
How recovery works
Assess the situation
Share the URL, symptoms and any message from your hosting provider. I identify the access and immediate steps needed to investigate.
Back up and investigate
Before changes, I preserve the current files and database. Then I examine logs, accounts, WordPress, themes, plugins and configuration.
Address the cause
I remove confirmed malicious components, restore altered files or settings and address the access path or vulnerability found.
Test and hand over
I check key pages and functions, explain remaining risks and recommend updates, access controls, backups and monitoring.
Spam in Google or blocked by your host?
A clean homepage is not always enough: injected pages may remain in your sitemap or Google’s index. After cleanup, I check the real sitemap, unwanted URLs and Search Console notices. If Google reported a security issue, a review can be requested after the issue is resolved. Your hosting provider decides when to lift its own suspension.
Recovery and reindexing take time. I cannot promise instant removal from search results or a decision by another provider.
What should your first message include?
Send the URL, a short description of the symptoms, the hosting or Google warning and whether you have backups. Tell me when you first noticed the problem. Do not send passwords or access keys through the form; we can arrange secure access after the initial assessment.
Report a hacked websiteFrequently asked questions
How much does WordPress malware removal cost?+
The estimate depends on the infection, number of sites, available access, backups and any custom or ecommerce functionality. I assess the situation before agreeing the work; there is no universal cleanup price or automatic same-day promise.
Is restoring a backup enough?+
Not necessarily. The backup may already contain the infection, and restoring an old copy can lose recent content or orders. Recovery should consider the current data and the vulnerability or access path that allowed the compromise.
Is every redirect caused by malware?+
No. Redirects can also come from configuration, a plugin or caching. I check the cause before removing anything.
Can orders and content be preserved?+
That is the goal. For WooCommerce I preserve the current state and assess the effect on orders and data before making changes.
When will the site be online again?+
That depends on the size of the incident, available backups and hosting access. I discuss scope and timing after an initial assessment.
Will this prevent another infection?+
No one can rule out another attack. Addressing the cause, keeping software updated, limiting access and maintaining reliable backups reduce the risk.
Need help with another website problem?
Web Rescue also covers outages, performance and plugin conflicts. For ongoing updates and checks, we can discuss monthly support.
Tell me what is happening to your site
I will reply with the next safe step and the information needed for an investigation.